Sales Organization Integration
The goal was to integrate a specialized sales team into the company's existing sales structure.
Service Excellence
The goal of the project was to develop a positive performance orientation in customer service. Against the backdrop of fundamental organizational and technical changes, the processes were not yet stabilized, and the changes made were not yet accepted by the team. As a result, service levels were repeatedly at risk.
Through a very action- and practice-oriented approach, it was possible to increase acceptance of the changes, sharpen the focus on individual design possibilities, and develop a positive vision for the future. Transparency, personal responsibility, and appreciation were the keys to expanding the team's sovereignty (about 500 employees) and developing a positive performance orientation.
Project Examples
Service Excellence
The goal was to develop a positive performance orientation in inventory management.
Reorganization of Operations
The goal was to reduce complexity in processing and achieve higher efficiency.
Resource Management
The goal was to establish a KPI-oriented management system in the central area, focusing on administrative and staff tasks.
Realignment of Central Division
The goal was to rebuild an existing central division (insourcing) and establish it within the company.
Strategy Implementation and Network Analysis
The goal was to redefine the strategic direction of a mid-sized technical service provider with approximately 200 employees.